Frequently Asked Questions

Wagyu Elite brings the authentic Japanese hibachi experience to your home with premium Wagyu beef. Our expert chefs prepare a multi-course meal on a portable hibachi grill with theatrical flair, creating an unforgettable dining experience for you and your guests.

Our Signature Experience lasts approximately 2 hours, while our Elite Experience extends to 3 hours. The timing can be adjusted slightly based on your preferences and the number of guests.

Each experience includes a professional hibachi chef, premium ingredients (including authentic Wagyu beef), and all necessary cooking equipment. Setup services for tables, chairs, and place settings are available for an additional fee of $20 per person.

We exclusively source authentic Japanese Wagyu beef with grades A3-A5, known for its exceptional marbling, tenderness, and flavor. Our beef is imported directly from Japan and handled with the utmost care to preserve its quality.

You can request your experience through our website by filling out the reservation request form. Our VIP concierge team will contact you within 24 hours to confirm details and customize your experience.

Yes, we have a minimum service amount of $1500 for all bookings. This ensures we can provide the highest quality experience regardless of party size.

Our Signature Experience starts at $128 per person for A3 Wagyu, $158 for A4 Wagyu, and $188 for A5 Wagyu. Our Elite Experience starts at $188 per person for A3 Wagyu, $218 for A4 Wagyu, and $248 for A5 Wagyu. Corporate events and custom experiences are priced individually. Remember that a minimum service amount of $1500 applies to all bookings.

Yes, we require a 30% non-refundable deposit to secure your reservation. The deposit must be paid at least 72 hours before your scheduled experience. The remaining balance is due on the day of your experience.

We accept all major credit cards, digital payments (Apple Pay, Google Pay), and bank transfers. Cash payments can be arranged in advance.

We need approximately 8x8 feet of space for the hibachi setup, plus adequate seating space for your guests. Our team can work with various layouts and will discuss specific requirements during the booking process.

Yes, we offer a complete setup service that includes tables, chairs, and all necessary place settings (plates, utensils, glassware). This service is available at $20 per person. Please note that this is no longer complimentary and must be requested at the time of booking.

We recommend booking at least 2 weeks in advance to ensure availability, especially for weekend dates. For special occasions or holiday periods, 3-4 weeks advance booking is advised. Remember that your deposit must be paid at least 72 hours before your scheduled experience.

We currently serve New York City and surrounding areas, including parts of New Jersey, Connecticut, and Long Island. For locations beyond our standard service area, additional travel fees may apply.

Yes, we can accommodate most dietary restrictions and allergies with advance notice. Please inform us of any special dietary needs when making your reservation, and our chef will prepare appropriate alternatives.

While our packages offer carefully curated experiences, we're happy to customize the menu to suit your preferences. Our VIP concierge will work with you to create your perfect dining experience.

Yes, we offer excellent vegetarian options and can accommodate vegan requests with advance notice. Our chefs are skilled in preparing delicious plant-based dishes that maintain the theatrical hibachi experience.

We specialize in making special occasions memorable! Whether it's a birthday, anniversary, or proposal, we can add special touches to your experience. Please discuss your requirements with our VIP concierge team.

For cancellations more than 96 hours before your scheduled experience, we offer a full deposit refund. Cancellations between 72-96 hours receive a 50% deposit refund. Cancellations less than 72 hours before the scheduled time are non-refundable.

Yes, you can reschedule with at least 72 hours' notice at no additional charge, subject to availability. Rescheduling requests with less than 72 hours' notice may incur a fee.

Since our experience takes place indoors, most weather conditions don't affect us. However, in extreme weather conditions that affect travel safety, we'll work with you to reschedule at no additional cost.

You can adjust your guest count up to 72 hours before your experience, subject to maintaining the minimum service amount of $1500. Changes made less than 72 hours before your experience may not result in a price adjustment.